(Company)
(Adress) address
Date ___________

To Whom it May Concern,

I am writing this reference letter on behalf of Michael Grishin. I have been Michael’s supervisor for four years in *** Company. In just those four short years, I have watched him rapidly advance from an entry-level position to a Senior Technical Support Representative. I have never hesitated to recommend him for promotion when his time came.

Michael derives satisfaction from helping our customers and field engineers troubleshoot technical problems. Many of those who have received help from Michael specifically ask for him when they again contact tech support, and for good reason: He is professional, courteous and quick to help. I often see Michael in our lab before or after work hours, replicating technical problems. Additionally, Michael does not abandon his customers when the whistle blows. He sticks at it even after hours, until he resolves his customers’ problems.

Michael is a team player who is always willing to share the knowledge. For example, thanks to Michael’s willingness to share the trouble-ticket notes he so meticulously recorded and compiled, our Technical Publications Department was able to craft «symptom-fix,» step-by-step, online troubleshooting guides for our field engineers. Consequently, we have seen an increase in customer satisfaction, a reduction in tech-support calls, and a significant savings on the department’s bottom line.

I have nothing but good things to say about Michael and I would strongly recommend him for any endeavour he chooses. Please do not hesitate to contact me if you would like to hear more good things about Michael.

Yours faithfully,
[Signature] 

Andrey Roshin
Supervisor, Technical Support
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